complaint·December 3, 2025

Interviews with residents revealed 7 out of 9 interviewed revealed residents did not have bug bites in their skin, have not observed bed bugs at the facility, and stated bed sheets are change at least once a week. 1 out of 9 residents had skin lesions for which treatment was being applied and 1 out of 9 residents refused to be interviewed. Interviews with staff revealed staff have not observed bed bugs in the facility. Documents reviewed revealed facility received monthly pest control services between May and September of 2024. No notes on observations or services for bed bugs were noted. R1's notes note treatment for skin condition on 8/20/24. On 8/20/24 LPA Jeon observed facility clean, organized, and observed one resident with skin lesions. On 12/3/25 LPA Flores tour 5 resident rooms and observed their bed and bedding supplies, LPA did not observe bed bugs. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED . Exit interview was conducted with Shannon Moore and a copy of this report was provided.