complaint·December 4, 2025

Interviews conducted with residents revealed 4 out of 6 residents were unable to answer due to cognitive skills. 2 out of 6 residents stated staff provide skin care for skin related issues. Interviews with staff revealed facility did not have a scabies outbreak. According to the staff there are residents that have skin conditions. However, they are receiving treatment per the physician recommendations and residents have not been diagnosed with scabies. Document review revealed on August 8/20/24 Resident #1 was prescribed scabies treatment, on 8/20/24 Resident #2 was prescribed scabies treatment, and on 8/23/24 Resident #3 had scabies treatment active on medication list. On 12/4/25 LPA Flores spoke to Assistant Nurse Manager at Riverside University Public Health who stated there are no records of facility reporting a scabies outbreak. Although the facility may have not reported the cases. The facility was following physician's recommendations to treat the symptoms. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview was conducted with Shannon Moore and a copy of this report was provided.