complaint·June 28, 2021

never witnessed S2 yell at R1. R1 would yell day and night regarding their son and at times confused S2 as being their son. S2 stated they have never yelled at R1. R1 would yell all day and night while at the facility. S2 would go check on R1 when they began tol yelling and ask what was wrong. S2 stated R1 would always reply that nothing was wrong. W1 stated that they have never witnessed S2 yell at R1 when they would come to the facility. The third allegation states facility does not provide a comfortable environment for resident. Administrator stated staff constantly check on residents in care and treat them with respect and dignity. While R1 was in care, they never were scared nor acted uncomfortable around staff. W1 stated staff took good care, were profession, and provided a comfortable environment while R1 was at the facility. Based on interviews, which were conducted, the allegations are UNSUBSTANTIATED. A finding of Unsubstantiated means that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. An exit interview was conducted and a copy of this report were provided to Administrator