complaint·February 14, 2025

During staff interviews, 5 out of the 5 staff stated residents are allowed leave their bed. 5 out of the 5 staff also stated resident will have their meals in the dining room and will participate in facility activities. During resident interviews, 3 out of the 3 residents stated they are allowed to leave their bedroom and receive assistance to leave their bedroom. For the allegation, Resident is not being fed while in care. During staff interviews, 5 out of the 5 staff stated residents are receiving their meals. During resident interviews, 3 out of the 3 residents stated staff will serve breakfast, lunch, dinner, and snacks in between. During facility tour, LPA observed the facility has sufficient non-perishable and perishable food supply for the number of residents in care. For the allegation, Staff are mishandling a resident's medications. During staff interviews 5 out of the 5 staff stated they are not mishandling resident medications. During residents’ interviews, 3 out of the 3 residents stated they receive their medications. During medication audit, LPA observed resident’s medications dispense properly and documented accordingly. For the allegation, Resident is not attending medical appointments as required. During staff interviews 5 out of the 5 staff stated the Administrator will take the residents to their medical appointments if the resident’s responsible party is unable to. During resident interviews, 3 out of the 3 residents stated staff and their family members will assist with their medical appointments. For the allegation, Staff are talking inappropriately towards a resident while in care. During staff interviews 5 out of the 5 staff stated they do not speak inappropriately to their residents. During resident interviews, 3 out of the 3 residents stated staff do not speak inappropriately to them. In addition, R1 admitted to being intoxicated and yelling at staff. Based on the evidence found during the investigation, the six (6) allegations listed above are deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. During today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations.An exit interview was conducted, and this report (LIC9099) was discussed and provided to staff Leticia Magno.