complaint·January 17, 2023

Allegation #2 “Facility does not have adequate staffing to meet the needs of the residents”. LPA interviews with facility staff revealed that the facility has enough staff to meet the client's needs. LPA interviews with clients revealed that the clients could not remember if there was enough staff working at the facility in July 2020. Investigation into this incident reveals insufficient evidence to corroborate the allegation. Allegation #3 “Facility is not providing food of the quality and quantity to meet the resident's needs”. The allegation alleges that the food is not of good quality. The allegation further alleges that the bread is stale, the eggs are powdered, and the food is terrible. LPA interviews with staff revealed that the clients are provided food of good quality and quantity. LPA interviews with clients revealed that the clients could not remember the quality and quantity of food in July 2020. LPA file reviews revealed that the facility contracts with Crandall Dietitian Services which creates the facility’s food menus. Investigation into this incident reveals insufficient evidence to corroborate the allegation. Allegation #4 “Staff are not properly trained”. The allegation alleges that the facility’s staff are not properly trained to do transfers. LPA file reviews of staff training records revealed that facility’s staff were properly trained. Based on the investigation, the above findings are Unsubstantiated. A finding of unsubstantiated means although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.