complaint·December 12, 2023

Interview with the house manager confirmed that R1's visitor called law enforcement to the home. The house manager and licensee both deny not granting the visitor to see R1, however, the visitor refused to follow COVID protocols in place at that time of Covid vaccination or rapid testing results and/or masking. The house manager and licensee claim that attempts were made to accommodate the visit. All parties report that the visitor was able to see R1 after a solution was reached. It is alleged that R1's care needs are not being met. Investigation included review of R1's record, interview with witness and facility staff. LPA toured the facility and made observation of residents in care. LPA did not observe any signs that two (2) of two (2) residents are not being cared for. One witness interviewed reports that the care their family member has received has been good. Interviews and review of R1's available record does not reveal any information to conclude that a violation occurred. Based on the aforementioned, we have found the complaint allegations unsubstantiated. Although the alleged violations may have occurred or are valid, there is not a preponderance of evidence to prove that a violation occurred. This report was reviewed with and a copy was provided to the facility representative.