Complaint·September 21, 2023

A reassessment was completed during the care conference, and the facility has intervened and has implemented washing R1's clothes for them, moved R1's shower time to the AM instead of the PM, as well as lay out R1's clothes for the day. The facility is currently in the process of arranging a follow up meeting to see what has been working and if any adjustments are needed to see what will work best for R1. The facility staff observed there was a need and action was taken to address R1s needs, based on interviews and records review the allegation is UNFOUNDED. A finding that the complaint is unfounded means that the allegation is false, could not have happened, and/or is without a reasonable basis. An exit interview was conducted and a copy of this report was provided to Judith Pierfax, Executive Director.