Complaint·May 5, 2022

It was alleged that a fire took place in a home, and as a result, a resident was unable to utilize their phone. According to interview with staff, a fire did in fact take place, it occurred at an area that is not licensed with Community Care Licensing. In as much as that internet providers were being evaluated for change; this only affected the independent area that is not licensed with Community Care Licensing (CCL). Interviews with residents in the Assisted Living community reported no loss of phone services, and all resident interviews reported that their phone lines were working without interruption. In addition to resident personal wired phones within their rooms, LPA observed that there is additional phone access provided by a hanging wall phone within the facility provided to all residents. As such the allegation is deemed as Unsubstantiated. It was alleged that toilets and stoves were not working as intended. LPA reviewed facility documentation, conducted interviews and toured the facility. It was reported that the stove cooks at a temperature lower than it should, and the toilet takes 5 flushes to work. During LPA's tour of the facility, and while interviews were conducted, LPA found that the rooms that had their own stoves were operational. Additionally, LPA randomly checked resident toilets and found no issue with the function of said toilets. All toilets seemed to flush regularly and without having to flush more than once. Thus, this allegation was deemed Unsubstantiated. It was alleged that admissions agreement stated that the facility would provide internet and TV service for $99 a month through a service provider. Through interviews conducted at the facility with residents, LPA found that although the facility administrator was changing internet providers, it only affected the residents in the independent area that is not licensed with CCL. The residents in the Assisted Living (AL) area that is licensed with CCL did not have any issues accessing their internet and had full phone service. Residents in the AL side of the facility did not have any issues to mention regarding the admission agreement. As such, the allegation that residents had issues with the admission agreement is Unsubstantiated. A finding of UNSUBSTANTIATED means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted and a copy of this report was discussed with and provided to Business Office Manager Josephine Williams along with a copy of the LIC811. This is an amended version of the original report dated 5/5/2022.