Complaint·June 2, 2023

LPA interviewed Resident Services Director (RSD) Mayra Alfaro (via telephone). Interview revealed that on a fully staffed day, there are 2 medical technician's and 3 caregivers for morning shift (6am-2pm), 2 medical technician's and 3 caregivers for afternoon shift (2pm-10pm), and 1 medical technician and 1 caregiver for night shift (10pm-6am). Interview with RSD revealed that on the day of allegation, 2 caregivers had called off, 1 was off for vacation, and 1 had a no-call no-show for their shift. 2 caregivers were brought in from a staffing agency, 1 worked a double shift, and 2 were brought in from memory care totalling 5 caregivers for Assisted Living. 5 staff to care for 38 residents who reside in Assisted Living (where the complaint was centralized). LPA reviewed records and conducted separate staff interviews confirming RSD's statement. LPA then interviewed residents and found that although staffing might have needed to be reshuffled on the day of allegation, residents in Assisted Living did not notice a shuffle in staff, and had no concern of care being provided. Additionally, residents who were interviewed stated that they don't usually have to push their pendants, that staff are attentive to their needs and check on them regularly. If they need to utilize their pendants, staff are prompt in their response. Finally, LPA observed plenty of staff throughout the facility assisting residents in a multitude of ways. Thus, this allegation was Unsubstantiated. An exit interview was conducted with Regional Sales Specialist Sheila Dudley, where a copy of this report was discussed and provided.