Complaint·January 10, 2024

On 1/10/2024, Licensing Program Analyst (LPA) Chinwe Nwogene conducted an unannounced visit to investigate the above allegation. LPA met with Executive Director, Monya Henry who was informed of the purpose of the visit. At the time of visit, LPA interviewed staff, interviewed residents, and conducted an inspection of the facility. Regarding the allegation “Facility is not maintained in good repair” it was alleged that an elevator and double door in the assisted living section in the facility is in disrepair. Staff were interviewed who reported the double door was never in disrepair but the elevator broke in December 2023 and is in the process of being repaired. Staff stated facility has another elevator by the end of the building for residents to use. Residents were interviewed who reported the elevator has been in disrepair for over a month. Residents stated facility has another elevator, however the elevator is located at the end of the building and it’s hard for the residents to do the long walk to the elevator and it's hard for residents on wheelchair to wheel themselves to dinning. LPA conducted a facility inspection including the mentioned double door and elevator and observed the double door to be operating without issues. The elevator was observed to still be out of service. Based on LPA's observations, and interviews conducted, the preponderance of evidence standard has been met. Therefore, the above allegation is found to be substantiated. California Code of Regulations (Title 22, Division & Chapter number 6) are being cited on the attached LIC9099D). An exit interview was conducted, and a copy of this report was reviewed with and provided along with appeal rights to Monya Henry.