Complaint·June 22, 2025

Investigation Revealed the Following: Allegation: Facility staff does not provide a safe environment for residents in care. The details of the complaint alleged that facility staff did not provide a safe environment for (R#1). On June 21, 2025, at approximately 4:00 p.m., LPA Iniguez performed a health and safety check at the facility. LPA Iniguez did not observe any immediate or potential dangers to the residents in care. On June 21, 2025, at approximately 10:00 AM, during an interview with the Executive Director (A#1), she stated that the facility staff are trained on residents' rights and work to provide a healthy and safe environment for (R#1) as well as all other residents in their care. On June 21 and 22, 2025, at approximately 10:00 AM, during interviews with residents (R#1-R13), (12) out of (13) stated that they believe the facility staff is trained in residents' rights and they strive to keep a healthy and safe environment. Additionally, (12) out of (13) residents in care stated feeling safe in the facility. On June 21, 2025, at approximately 02:00 PM, during interviews with facility staff (S#1-S#5), (5) out of (5) stated that they are trained on resident’s rights, and they take the training every year. Additionally, (5) out of (5) facility staff members stated that they are providing a healthy and safe environment for all residents in their care. Evaluation Report continues LIC 9099-C Allegation: Facility staff are not adequately trained. The details of the complaint alleged that facility staff are not trained on how to handle resident’s medications. On June 22, 2025, at approximately 10:00 AM, during a records review, LPA Iniguez observed the facility MedTech’s training dated:5/15/25, such as Providing Medication Assistance-California, Medication Management Medications, Managing Medications in Assistant Living Facilities (ALFs): Helping with self-administration, Managing Medications in (ALFs), Antipsychotic and Beyond and Polypharmacy: Monitoring Medications. In addition, LPA Iniguez observed that these trainings are conducted annually as part of their mandatory training. On June 21, 2025, at approximately 10:00 AM, during an interview with the Executive Director (A#1), she stated that the facility's MedTechs undergo mandatory annual training as well as on-the-job training. Additionally, (A#1) mentioned that the MedTechs are trained to handle the medications of resident (R#1) and all other residents in the care facility. On June 21 and 22, 2025, at approximately 10:00 AM, during interviews with residents (R#1-R13), (12) out of (13) stated that they think the facility staff responsible for managing medications are properly trained in handling their medications and those others. On June 21, 2025, at approximately 02:00 PM, during interviews with facility staff (S#1-S#5), (5) out of (5) stated that the facility staff that handles residents' medications are the Medtechs and they get trained every year as part of their mandatory training. Evaluation Report continues LIC 9099-C During this investigation, LPA found did not find sufficient evident to support the above-mentioned allegation(s). Based on the evidence gathered, interviews conducted, and records reviewed, the preponderance of evidence standard has been met; therefore, the above-mentioned allegation(s) are found to be UNSUBSTANTIATED. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. An exit interview was conducted, and a copy of the Complaint Report was given to Alicia Ballard/Memory Care Director.