Complaint·June 28, 2025

Allegation: Staff do not provide adequate food service to residents. The complaint alleges that the residents have to wait two hours for their food, which is often served cold. On June 28, 2025, between 10:00 AM and 10:20 AM, the Licensing Program Analyst (LPA) interviewed the Memory Care Director (MCD), who denied the allegation, stating that food is served on hot plates. The MCD also mentioned that residents rarely complain to the kitchen staff about the food being cold or too hot. Additionally, the facility does not allow microwaves in any of the residents' rooms in the Memory Care unit, except in the dining area. Later on, June 28, between 10:30 AM and 12:00 PM, the LPA interviewed six staff members (S1-S6). Four out of the six staff members denied the allegation, asserting that they are aware food is served on hot plates. They also mentioned that if a resident requests reheating, the kitchen staff would accommodate this, although it happens rarely. Furthermore, on the same day, between 1:30 PM and 3:00 PM, the LPA interviewed six residents (R2-R7). All six residents denied the complaint, stating that the food served to them is always hot and does not need reheating. However, they confirmed that if they wanted to warm up their food, the staff would assist them. Between 1:00 PM, LPA Richard reviewed the facility's menu, dated from June 8, 2025, to July 5, 2025, which showed that there were various food options available. Evaluation Report Continues LIC9099-C On June 28, between 11:15 AM and 11:30 AM, LPA conducted a tour of the kitchen and dining room, where LPA observed that lunch had been served, was hot, and of good quality. Unfortunately, LPA could not interview Resident #1 because R1 was no longer residing in the facility. Based on LPA observations, interviews, and record reviews, LPA did not find sufficient evidence to support the allegation that the staff do not provide adequate food service to residents. Although the allegation may have happened or is valid, there is not enough preponderance of evidence to prove that it is valid or did occur; therefore, the allegation is Unsubstantiated. No deficiencies were cited. An exit interview was conducted and a copy of the report was provided to Executive Director Judith Pierfax.