Complaint·June 29, 2025

The investigation revealed the following: Allegation: Facility is not maintained in good repair The complaint alleges that the automatic push button assessable door did not work to the Trash/Recycle Room, and the automatic push button assessable door outside the entrance/exit nearest resident’s apartment was broken and hasn’t been repaired. On 6/25/25 the Department interviewed the Executive Director (A1), who denied allegation and stated that she has only been working at the facility for a little over a month, but the automatic push button accessible doors are functioning properly at the present time and there has been no report of any of the automatic doors not properly functioning. On 6/28/25 during the facility tour the Department tested each automatic push button accessible door and found them to be working properly. On 6/28/25 between 10:00am and 12:00pm, the department interviewed 5 staff regarding the allegation. Of those interviewed, 5 out of 5 stated the automatic doors are properly working. 1 out of 5 stated that in the past, the doors had not been working but the maintenance person “fixes” the issue “right away. On 6/28/25 between 1:00pm and 3:00pm the Department interviewed 6 residents. Of the 6 residents 5 out of 6 stated that they had had no problems with the automatic doors in the facility and they had been working properly. 1 out of 6 stated that they have had issues with the doors not working in the past, but admitted that lately, they have been working properly. On 6/29/25 at 11:15am, the Department interviewed 1 resident (R1) who stated the automatic access door that hadn’t worked in the past is now a “regular door” with no automatic push button. However, R1 stated that R1 can use other access doors (that open automatically when approached) that requires no push button feature allowing R1 to navigate the facility safely. Page 2 of 3 On 6/27/25 the Department obtained and reviewed an electronic copy of the Work History maintenance report (dated 6/27/25). The document shows that the automatic push button accessible doors are maintained on a regular basis. Based on the information gathered, there is insufficient evidence to support the stated allegation. Although the allegations above may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED . There were no deficiencies cited during today's visit. Exit interview conducted, and copy of report provided to Community Care Director, Cynthia Cisneros. Page 3 of 3