complaint·July 11, 2025

For the allegation, Staff did not assist resident in a timely manner. During resident interviews 4 out of the 4 residents stated they receive assistance in a timely manner. During staff interviews, 3 out of the 3 staff stated they assist their residents in a timely manner. For the allegation, due to a language barrier, staff can't communicate. During resident interviews 4 out of the 4 residents stated they can communicate with staff members. In addition, R3 and R4 confirmed they prefer to speak Spanish. During staff interviews 3 out of the 3 staff stated they can communicate with their residents. For the allegation, Inadequate food service. During residents’ interviews, 4 out of the 4 residents stated they receive their meals and can request more food. During staff interviews, 2 out of the 2 staff stated they will ensure they have enough food supply. Furthermore, LPA observed the facility adequate food supply for the number of residents. Based on the evidence found during the investigation, the four (4) allegations listed above are deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. During today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted, and this report (LIC9099) was discussed and provided to staff Jair Melgarieio Martinez.