complaint·November 29, 2022

Regarding allegation " Staff are not meeting the care needs of resident(s) in care": LPA Colvin conducted interviews with residents and facility staff regarding the allegation. LPA Colvin was not provided with any names to aid in investigation of the complaint, though the reporting party did state the concern was with Hospice residents. LPA Colvin additionally interviewed some family members of resident(s) and no concerns related to the allegation were reported. LPA Colvin additionally reviewed recent Incident Reports for the facility and did not observe any related concerns. LPA Colvin reviewed staff notes/charting for residents and observed detailed entries which suggest that residents are being checked on and cared for. LPA Colvin confirmed that there are no untreated issues present for any of the facility’s residents currently on Hospice. Therefore, due to lack of information, the allegation “Staff are not meeting the care needs of resident(s) in care” is UNSUBSTANTIATED. Regarding allegation " Residents in care are being handled roughly by staff": LPA Colvin conducted interviews with residents and facility staff regarding the allegation. LPA Colvin was not provided with any names to aid in investigation of the complaint. LPA Colvin additionally interviewed some family members of resident(s) and no concerns related to the allegation were reported. LPA Colvin additionally reviewed recent Incident Reports for the facility and did not observe any related concerns. Therefore, due to lack of information, the allegation “Residents in care are being handled roughly by staff” is UNSUBSTANTIATED. Regarding allegation " Residents are being locked in their rooms while in care": LPA Colvin conducted interviews with residents and facility staff regarding the allegation. LPA Colvin additionally conducted a physical inspection of the resident rooms and confirmed that there are no rooms which are unable to be unlocked from the inside. Therefore, due to lack of evidence, the allegation “Residents are being locked in their rooms while in care” is UNSUBSTANTIATED. A finding of UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted with MedTech Mariel Hernandez and a copy of this report was provided.