Complaint·April 15, 2026

Interviews with two of two staff members corroborated ED’s statements, confirming that the response was immediate, including placing S1 on leave and notifying the family and appropriate enforcement agencies. Interview with R1’s responsible party acknowledged receiving notice of the incident. Furthermore, RP emphasized they observed facility staff to treat R1 well. RP did not have any further concerns with the treatment of R1 at the facility. Attempts were made to interview S1, however, S1 did not respond to calls. A review of records was obtained and a statement made by S1 reported that R1 had a utensil in their hand that was used to hit them. S1 acknowledged making contact with R1’s hand, describing it as moving their hand away. Furthermore, reporting documentation were obtained such as Special Incident Report submitted to CCLD, Suspected Elder Abuse Form SOC 341 and law enforcement incident number. Based on interviews and record reviews, the allegation that facility staff hit resident is substantiated. A finding that the complaint is SUBSTANTIATED means that the allegation is valid because the preponderance of the evidence standard has been met. This poses a health and safety and or personal rights risk to residents in care. The facility will be cited. An exit interview was conducted. A copy of this report was provided to Executive Director Megan Blacher, along with a copy of the LIC9099-C, LIC9099D, and Appeal Rights were provided.