complaint·June 26, 2024

Additional information obtained during interviews with staff advised there was no denial once the visitor explained their purpose for visiting the facility. Information obtained from interviews with residents indicated there are no issues with visitation and they are allowed visitors whenever they chose. During record reviews, LPA reviewed the sign posted in the front of the facility, which listed business Hours as the following: Sunday through Saturday, 9:00am to 6:00pm. Information obtained stated the facility is closed every day from 1:00pm to 3:00pm. LPA reviewed the facility’s program plan, the signed admissions agreement, and the Written Record of Care. The information regarding visitation hours can be found under “Visitation Hours” and “Policies Concerning Family Visits,” which list the visitation hours. Hours outside the scheduled visitation can be requested and approved in advance. All documents were signed by each resident and their responsible party. Based on interviews with staff members, residents, and additional witnesses, observation, and records review, the information obtained indicated that the staff member followed the approved plan of operation, but still made provisions for the representative to visit the facility without delay. Therefore, the allegation that Staff denied the residents visitations during specific hours is unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. An exit interview was conducted and a copy of this report was provided to Administrator, Mircea Dolha.