complaint·September 4, 2025

(Continuation from LIC9099) Based on records review and interviews, the preponderance of evidence standard has been met. Therefore, the above allegation is substantiated. California Code of Regulations Title 22 is being cited on the attached LIC 9099D. An exit interview was conducted, and a copy of this report along with the LIC 9099D, and appeal rights were reviewed and provided to Administrator, Kathleen Hyland. (Continuation from LIC9099) LPA attempted to interview R1, however R1 no longer resides at the facility, and attempts to contact R1 were unsuccessful. A random sample of residents were interviewed, where 4 of 4 residents reported not having any concerns at the facility. It was further alleged staff did not provide activities to R1. Records review of the facility’s monthly activity log was completed. The activity log divulged two activities a day are provided for the residents in care. Through staff interviews, it was reported R1 refused to participate in planned activities and preferred to stay in their room. LPA attempted to interview R1, however R1 no longer resides at the facility, and attempts to contact R1 were unsuccessful. A random sample of residents were conducted, where 3 of 4 residents reported participating in activities. The remaining interview revealed 1 of 4 reported they no longer wanted to participate in the interview; therefore, the question regarding activities was not answered. Based on records review and interviews, the allegations are unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegations may have happened and/or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. An exit interview was conducted, and a copy of this report was reviewed and provided to Administer, Kathleen Hyland.