complaint·May 12, 2021

Licensing Program Analyst Deborah Mullen contacted Heather Ramirez, License, to deliver the findings of the above allegation. A tele-visit was conducted due to Covid 19 restrictions. The investigation included interviews with licensee and other witnesses. The allegation states resident 1 (R1) was denied visitors. Interview with licensee revealed that visitors had come to see R1 on 3/24/21, approximately 4 hours after being moved into the home. Licensee stated the visitors were not allowed inside the facility as they were highly agitated and aggressive. Licensee stated she feared for the safety of the other residents as well as herself. Licensee also indicated that R1’s responsible party asked her to only allow their son to visit at this time. Therefore, based upon the investigation, the allegation is unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated at this time. An exit interview was conducted whereby this report was reviewed with Ms. Ramirez. A copy of the report was emailed for her review and signature.