complaint·February 23, 2022

to support that resident is being overcharged therefore the allegation is UNFOUNDED. Allegation: Resident is not provided an itemized list of charges. LPA reviewed R1's monthly itemized statement that per the Business Office Manager is sent to residence of their child via US mail every month. The itemized statement shows charges listed match resident's ledger. R1 is charged for rent, laundry, and cable. The allegation of Resident is not provided an itemized list of charges is UNFOUNDED. A finding that the complaint is unfounded means that the allegation is false, could not have happened, and/or is without a reasonable basis. Therefore, the department had there dismissed the complaint. An exit interview was conducted, and a copy of this report was provided to Executive Director Lance Reth.