complaint·February 19, 2025

(Continued from Page 1) bank statements and is taking any money from Resident. It was reported that Resident is responsible for their own finances. Information obtained from interview with Resident could not verify exact details of resident’s bank statements that were taken. Information obtained from an interview with an additional witness stated that staff did not steal Resident’s bank statements It was stated that Resident was in possession of all their banking information. It was further stated that there were no concerns regarding theft of Resident’s money or property. In regard to the allegation that Resident does not have access to a phone, it was reported that Resident is not allowed to use the phone. Information obtained from Administrator, indicated that Resident had access to a facility and mobile phone. It was advised that Resident was able to communicate with family when and as often as they desired. Interview with Administrator stated that two phones are available for any resident to use, and it is located at the front desk and the conference room for private calls. Information obtained from interview with Resident stated that a personal mobile phone can be used at any time. Information obtained from additional witnesses stated that Resident was able to speak with family and always had access to a phone. In regard to the allegation that facility overcharged resident for services, it was reported that Administrator charges Resident more than what was the admissions agreement indicates. Information obtained from interviews with Administrator stated that Resident’s Room Rate, Assisted Living Care Charge, laundry and cable services rate remained the same. It was advised that the Second Occupancy Rate increased to $50 on January 1, 2022. Information obtained from interview with Resident stated that charges were being billed and resident could not verify what the charges were. Information obtained from interview with an additional witness stated the facility was charging Resident as appropriate for the services. LPA conducted a review of resident’s admission agreement and assessments. All documents notifying of the increase were signed by resident. Based on staff interviews, resident interviews, witnesses’ interviews, facility records, resident files, the allegations staff stole resident’s bank statements, resident does not have access to a phone, and facility overcharged resident for services is Unfounded. (Continued on Page 3) (Continued from Page 2) meaning that the allegation was false, could not have happened and/or is without a reasonable basis. An exit interview was conducted with Rance Leth and a copy of this report along with LIC811- Confidential Names list was provided.