complaint·April 5, 2024

Licensing Program Analyst (LPA), Kathleen Banrasavong, conducted an unannounced visit to the facility to initiate the investigation into the allegation(s) listed above. The LPA met with the Administrator in Training, Rob McFarlane and informed him of the purpose of the LPA’s visit. The LPA conducted a tour of the interior/exterior areas of the facility, conducted a review of records, obtained, and requested copies of pertinent documentation. The Administrator in Training, Rob McFarlane provided the LPA with the roster for the facility. A review of the resident roster and face sheet indicted that the resident has only been admitted to the Skilled Nursing Facility (SNF). Department of Social Service, Community Care Licensing (CCL) does not have jurisdiction over the SNF. Therefore, this complaint is unfounded. A cross report will be made to the appropriate departments who have jurisdiction. This agency has investigated the complaint alleging, Facility staff do not assist resident with transfers and Facility staff are not meeting resident's care needs. We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. An exit interview was conducted, and a copy of this report was provided to the Administrator in Training, Rob McFarlane, as evidenced by his signature.