Incident investigation·May 3, 2024

Licensing Program Analyst (LPA) Yolanda Delgado made an unannounced visit to the facility to conduct a Case Management visit pertaining to a self-report made to RO on 04/25/2024 for verbal abuse to a resident by care staff. LPA Delgado met with Administrator Jimmy Steward to explain the reason for the visit, Administrator stated that Law enforcement was called out and was told that Facility will take care of the matter. Administrator stated that an internal investigation was completed and care staff was disciplined. During the visit, LPA toured the Memory Care unit at the facility and observed residents in an activity with staff present. LPA found no immediate health and safety concern. There is one (1) deficiency will be cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted and a copy of this report, 809-D and Appeal Rights was reviewed with and provided to Facility representative.