complaint·August 16, 2022

with a copy of an invoice sent to R1's POA showing that no further charges would be requested from the facility past what was already paid for the month of July 2022. Therefore, based on record review and interviews conducted, the allegation " Facility refused to provide a refund" is UNSUBSTANTIATED, as there is not enough evidence to suggest that the facility owed R1's POA a refund. Regarding allegation " Facility did not accept back resident into care": LPA Colvin conducted interviews with Administrator Yazmin Cedra and others with knowledge of R1's relocation from the facility to the hospital, and R1 subsequently not returning to the facility. All interviews conducted confirmed that there was concern regarding R1 being positive for COVID-19 and having Dementia, and therefore having difficulty with isolation. LPA Colvin was unable to verify the reason for R1 not returning to the facility when R1 was ready to be discharged from the hospital, as interviews conflicted on if the facility was requiring R1's POA to provide/pay for additional care/services. Administrator Yazmin Cedra confirmed that there was a conversation regarding needing additional staff to supervise R1 during R1's quarantine period (if returning to the facility), but the Administrator states that specifics were never discussed (such as if there would be additional charges), as R1's POA elected to have R1 discharged back to home with family without prior collaboration with Administrator. Yazmin Cedra remained adamant that R1 was never declined returning to the facility from the hospital while positive with COVID-19, and that Yazmin Cedra simply discussed the difficulties this may pose and the different aspects that the family should consider. Therefore, due to lack of evidence and conflicting interviews, the allegation " Facility did not accept back resident into care" is UNSUBSTANTIATED. A finding of UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted with Administrator Yazmin Cedra and a copy of this report was provided.