complaint·July 25, 2024

LPA conducted a record review of check issued to the facility showing payment of $4215. LPA also reviewed text messages between staff #1 (S1) and R1’s family member. It was found that on 2/7/2022 a text thread was started to retrieve the amount paid to the facility. An agreement was made to pay back $4000 and pay in installments of $1000, in June, July, August and September of 2022. The text messages show efforts made by R1’s family to contact S1 resulting in an outstanding $2000 as of 1/9/2023. LPA conducted interview with staff which revealed that S1 was hesitant to pay R1’s family member as they were not the legal representative for R1. However, the screenshots of payments made from a Zelle account show that S1 had previously been paying R1’s family member directly, and had paid $2000 to them. Based on interviews and records reviewed, the preponderance of evidence standard has been met. The allegation that the facility did not issue a full refund is substantiated. California Health and Safety code is being cited on the attached LIC 9099 D. An exit interview was conducted, and a copy of this report was provided.