Complaint·March 3, 2023

at the facility where staff restricted residents access to common areas of the facility. During the visit last 02/09/2023, LPA Brown observed residents at the facility at the common area and were not restricted access to the common area of the facility by staffs. The second allegation indicates that staff do not ensure that the facility’s kept clean. During the investigation, LPA Brown did not find evidence to corroborate the allegation. Interviews with residents indicated that the staffs are cleaning the facility every day and facility’s always kept clean. Staffs interviews revealed that they are cleaning the facility every day to make sure that the facility’s always clean and sanitary. During the visit last 02/09/2023, LPA Brown observed the facility’s kept clean. In addition, LPA Brown observed Staff 6 (S6) cleaning the facility and S6 reported to LPA Brown that they are cleaning the facility every day to maintain cleanliness at the facility. Based on the evidence, the allegation that Staff do not ensure that residents have access to common areas (Allegation #1) and staff do not ensure that the facility’s kept clean (Allegation #2) are UNSUBSTANTIATED. A finding that the complaint is UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated at this time. An exit interview was conducted where this report, LIC9099 was discussed and provided to Licensee/Administrator Ahmed Qasim.