Complaint·October 7, 2021

Regarding the allegation, "Visitors are not wearing masks in facility," it was alleged visitors are permitted in the facility without a mask. One visitor was observed present at time of visit and was wearing a mask. Administrator Hung denied the allegation. Interviews reported no one is permitted in the home without a mask and are offered one if they do not have one available. Due to a lack of information, this allegation is deemed UNSUBSTANTIATED at this time. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. This report was reviewed with Hung and a copy provided.