complaint·August 16, 2023

Continued from LIC9099. Regarding the allegation “Staff slapped resident’s face”, Staff was interviewed who denied slapped resident. LPA inquired about the resident who was reported was slapped. Staff stated there is no former or current resident with such name residing at the facility. Residents were interviewed who denied being slapped. Unsubstantiated. Regarding the allegation “Staff yelled at resident”, staff was interviewed who denied yelled at resident. Licensee was interviewed who acknowledged once raised her voice at resident because resident was rude and calling nurses inappropriate names. Licensee stated the resident’s family was immediately informed of the resident’s inappropriate behavior. Resident was interviewed who started slurring and mumbling words. LPA couldn’t determine what happened. LPA interviewed other residents who denied staff yelled at resident. Unsubstantiated. Regarding the allegation “Illegal eviction”, staff was interviewed who stated resident requires a higher level of care than the facility could provide. Staff stated eviction letter was issued to resident on 8/8/2023 and the resident’s responsible party was notified. Resident’s responsible party acknowledged received the eviction notice. Unsubstantiated. Based on interviews with staff, residents and confidential witness and facility and resident’s records review, there is not enough evidence to support the above allegation. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated at this time. An exit interview was conducted, and a copy of this report was reviewed with and provided to Julie Navarez.