complaint·October 8, 2025

Interviews conducted with residents revealed 2 out of 4 residents state to receive care for their needs, meals, and they have no concerns regarding the facility or staff, 2 out of 4 residents were unable to communicate due to cognitive skills. Interviews with staff revealed staff provide care for residents, R1 was provided care during the time R1 we activities of daily living. Per administrator there was no neglect, the facility staff provided care for R1. Interview conducted with responsible party revealed to never had concerns about R1’s care at the facility and observed that R1 was provided care while living there. Also stated the facility looked in good repair when visited. LPA was unable to interview R1 as the resident no longer lives at the facility. Documents reviewed reveal, per physician’s report dated: 7/12/21 R1 needed assistance with most activities of daily living. During today’s visit LPA observed the facility clean and in good repair, chemicals and sharps were observed locked, each residents’ room had all the required furniture and lighting, and sufficient food supplies were observed. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED . Exit interview was conducted with Jeffrey Monteverde and a copy of this report was provided.