complaint·August 25, 2025

instructions for facility staff to contact the office to make arrangements to arrange the photocopying of R1s file, within two working days. Based on interviews and and records review the allegation of facility staff failed to provide resident's records to authorized representative is substantiated. A finding that the complaint is substantiated means that the allegation is valid because the preponderance of the evidence standard has been met. Due to this being the second time that the facility is being cited for the same deficiency, within a 12 month period, an immediate civil penalty of $1000 is being assessed. An exit interview was conducted and a copy of this report, 9099C, 9099D, LIC421IM, and appeal rights were reviewed and provided to Annalisa Blancaflor, Administrator.