complaint·October 9, 2025

Allegation #1: Facility refused to obtain medical attention for the residents in care. The complaint alleged that the staff refused to take the resident to the hospital despite the resident being in pain. A review of the LPA records for Resident 1 (R1) showed multiple hospital visits from June 12, 2022, to July 14, 2022. During the investigation, LPA interviewed the Administrator (A1), who denied the allegations and stated that R1 had been admitted to the facility only a month before R1 began complaining about pain. A1 asserted that the staff always call 911 when R1 requests to go to the hospital. LPA Richard also interviewed one staff member (S1), who denied having provided medical attention to R1. S1 mentioned that R1 complained of pain even after taking pain medications, but also noted that R1 refused to take the pain medication at times. Additionally, LPA interviewed three other residents (R2-R4), all of whom confirmed that the staff would call 911 when they needed to go to the hospital. On October 9, 2025, at approximately 9:30 am, LPA interviewed the Innovage Representative regarding R1. The representative stated that R1 is no longer with Innovage after leaving the facility. LPA Richard was unable to interview R1, as R1 is no longer residing at the facility. Based on the evidence gathered, interviews conducted, the preponderance of evidence standard has not been met. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur; therefore, the above-mentioned allegation is found to be UNSUBSTANTIATED. Report continued on LIC9099-C Allegation #2: Facility staff threatened residents in care. The complaint alleged that the facility threatened to evict residents requesting medical attention. On October 9, 2025, the Licensing Program Analyst (LPA) interviewed the Administrator (A1), who denied the allegation, stating that staff members would never threaten residents for seeking help, as they are responsible for the residents' well-being. The LPA also interviewed with a staff member (S1), who similarly denied the allegation. S1 mentioned that R1 occasionally called 911 independently, and that emergency services would respond and transport R1 to the hospital. Additionally, the LPA interviewed three residents (R2, R3, and R4), all of whom stated that facility staff had never threatened them regarding calling 911 for assistance. The LPA also conducted a records review of R1's hospital visits, which dated from June 12, 2022, through July 14, /2022, and indicated that R1 has been transported to the hospital numerous times. The LPA was not able to interview R1 because R1 is no longer residing at the facility. Based on the evidence gathered, interviews conducted, the preponderance of evidence standard has not been met. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur; therefore, the above-mentioned allegation is found to be UNSUBSTANTIATED. Report Continued on LIC9099-C Allegation #3: Illegal Eviction. The complaint alleged that the facility provided the resident with a verbal notice to leave by September 7, 2022. On October 9, 2025, the Licensing Program Analyst (LPA) interviewed the Administrator (A1), who denied having given a verbal notice to the resident. A1 stated that, instead, a legal eviction notice was issued on July 16, 2022, due to the fact that the residents (R1) required a higher level of care. R1 expressed a desire to transition to the Inland Empire House Plan (IEHP) rather than remain at the facility. LPA interviewed three residents #2-4 (R2-R4), all of whom denied ever receiving a writing or verbal eviction notice from the facility. On the same date, the LPA reviewed the Innovage Voluntary Dis-enrollment Letter from Resident R1, dated August 31, 2022, as well as notes from a verbal consent discussion held via phone with the Innovage Representative on September 1, 2022. During this conversation, R1 indicated a wish to discontinue services with Innovage and to remain with IEHP, fully understanding that this decision would result in the loss of housing with the facility ELIAA LLC 2. At approximately 9:30 a.m. on October 9, 2025, the LPA interviewed the Innovage Representative regarding R1. The representative confirmed that R1 is no longer affiliated with Innovage after leaving the facility. The LPA, Richard, was unable to interview R1, as R1 is no longer residing at the facility. Report Continued on LIC9099-C Based on the evidence gathered, interviews conducted, the preponderance of evidence standard has not been met. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur; therefore, the above-mentioned allegation is found to be UNSUBSTANTIATED. No deficiencies cited. An exit interview was conducted. A copy of this report was provided the staff member Roger Valenzuela.