complaint·June 11, 2025

LPA conducted 3 staff interviews, all whom confirmed the residents in care do not require physical therapy as ordered by a doctor. Staff encourage residents to exercise however most refuse. LPA observed a seated work out video playing in the dining room as 3 residents sat while the work out video played, but none were participating. Regarding allegation #3, LPA conducted 8 resident interviews. 7 of the 8 residents confirmed they are not on special diets. 1 of the 8 residents stated dietary needs are not being met. LPA conducted 3 staff interviews, all whom confirmed they follow residents dietary needs. Regarding allegation #4, LPA conducted 8 resident interviews. 7 of the 8 confirm facility has enough care and supervision. 1 of the 8 residents stated there is not enough care and supervision. LPA conducted 3 staff interviews, all whom confirm they have enough staff and supervision for residents in care. Based on LPA's observations, record reviews, and interviews, the above allegations are unsubstantiated. This means that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. An exit interview was conducted where this report was discussed, and a copy was provided to Administrator Gemma Falls at the conclusion of the visit.