complaint·October 23, 2025

Regarding the allegation, staff are not reporting incidents involving residents in care, It was alleged that staff did not report a fall incident involving Resident #3 (R3) to R3’s authorized representative in a timely manner. Review of facility records reveals that on March 7, 2024, R3 sustained a fall at the facility. Interviews with staff reveal that R3’s authorized representative was informed of the fall on the same day. Additionally, an incident report was submitted by facility staff to the Community Care Licensing Division (CCLD) regional office on March 7, 2024 . Therefore, there is not enough evidence to corroborate the allegation. Based the Department's investigation, the allegations are Unsubstantiated. Unsubstantiated meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted, during which this report was discussed, and a copy with appeal rights was provided to Administrator Espinal at the conclusion of the visit