complaint·December 16, 2025

Licensing Program Analysts (LPAs) Sarina Ramirez and Andrew Martinez conducted an unannounced visit to the facility to conduct a complaint investigation into the above allegations. LPAs met with Administrator Thelma Montebon and discussed the purpose of the visit. Regarding allegation #1, Based on LPAs record review and interviews, staff are trained in providing appropriate care for all residents prior to starting their position. LPAs obtained pertinent documents to corroborate that staff are providing qualified care for residents. Regarding allegation #2, Based on LPAs record review, R1 was assessed prior to admission. Based on interviews, Administrator informed LPAs that all residents are assessed prior to admission to ensure compatibility. Therefore, the alleged allegations have been determined Unsubstantiated. Unsubstantiated; meaning that although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violations did or did not occur. An exit interview was conducted where this report was discussed, and a copy was provided to Administrator Thelma Montebon.