complaint·November 7, 2023

professional at the facility, though, refused to meet with and began to yell at the individual. Text messages from R1 to staff revealed R1 cancelled their own dental appointment on 10/30/2023. Finally, when R1 was interviewed it was reported the resident did have dental appointments scheduled, however, they could not show up for a variety of reasons. Therefore, based on interviews and records, this allegation is deemed UNFOUNDED. A finding that the complaint is unfounded means that the allegation is false, could not have happened, and/or is without a reasonable basis. An exit interview was conducted with Administrator Thomas; this report was reviewed and a copy was provide.