complaint·June 17, 2025

Third Allegation: Mice infestation. The investigation was conducted by LPA Singh which consisted of observation and interviews with relevant parties. The third allegation indicates that Facility has mice infestation. During the investigation, LPA was not able to obtain sufficient evidence to corroborate the allegation. LPA interviewed three (3) out of three (3) clients indicated facility is clean and no sign of mice infestations and LPA observed the facility being clean and no mice infestations or droppings. Fourth Allegation: Dog feces outside. The investigation was conducted by LPA Singh which consisted of observation and interviews with relevant parties. The fourth allegation indicates that Facility has dog feces outside. During the investigation, LPA was not able to obtain sufficient evidence to corroborate the allegation. LPA observation, interviews of the staff and clients did not support the allegation. Three (3) out of three (3) clients and three (3) out of three(3) staff stated there are no dog feces inside or outside the facility. Fifth Allegation: Inside of home is dirty. The investigation was conducted by LPA Singh which consisted of observation and interviews with relevant parties. The fifth allegation indicates that Inside of the facility is dirty. During the investigation, LPA was not able to obtain sufficient evidence to corroborate the allegation. LPA reviewed files and documentation, interviewed clients and LPA observed the facility inside and outside, three (3) out of three (3) clients and three (3) out of three (3) staff indicated facility is very clean and staff clean it daily. Sixth Allegation: Staff did not request medical attention. The investigation was conducted by LPA Singh which consisted of observation and interviews with relevant parties. The sixth allegation indicates that staff did not request medical attention. During the investigation, LPA was not able to obtain sufficient evidence to corroborate the allegation. LPA reviewed files and documentation, interviewed clients and staff, three (3) out of three (3) clients indicated staff immediately helps them if they need medical attention. Therefore, based on the evidence obtained during LPA’s investigation, there is insufficient evidence to prove that Facility has Insufficient staff (Allegation #1), Staff opened credit card in client's name (Allegation #2), Mice infestation (Allegation#3) Dog feces outside (Allegation#4), Inside of home is dirty (Allegation#5) Staff did not request medical attention(Allegation#6) are UNSUBSTANTIATED at this time. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED at this time. An exit interview was conducted where this report (LIC9099), was discussed and provided to Licensee/Administrator Maria Cantoria.