complaint·August 17, 2023

representative was notified the ED recommended R1 be transferred to a skilled nursing facility for appropriate care. Staff interview also reported the representative did not disclose the needed care R1 would require after the hospitalization. The LPA attempted to reach the representative, however, attempts were unsuccessful. Therefore, due to insufficient information, this allegation is deemed UNSUBSTANTIATED at this time. It was also alleged the facility did not ensure communication with R1's representative was answered promptly when the Executive Director (ED) failed to notify the responsible party that R1 would not be permitted to return to the facility after their hospitalization. Interview reported R1's authorized representative was not notified of the decision to refer R1 to a skilled nursing facility, rather than to accept the resident back into care. Brooke, the ED, was interviewed and reported being notified on August 12, 2023 of R1's hospitalization on August 15, 2023. The ED reported notifying R1's representative of options for R1's care following hospitalization, including transfer to a skilled nursing facility. She also reported R1's representative did not notify the facility of the care the resident would require after the hospitalization. Therefore, due to insufficient information, this allegation is deemed UNSUBSTANTIATED at this time. A finding that the complaint is unsubstantiated means that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove the alleged violations occurred. An exit interview was conducted; this report was reviewed with the ED and a copy was provided.