complaint·December 17, 2025

Allegation: Facility is not staffed to meet residents’ needs The detail of complaint alleges that care givers and Medtech staff working in kitchen and performing cleaning tasks in addition to their duties On December 16, 2025, at 1:30pm, the Department interviewed Brooke Abrego-Huerta (A1) who denied the allegation stating that the facility is meeting the needs of the residents. A1 further stated that all employees are considered caregivers, so if there is a need, then they will step in and help. On December 16, 2025, between 2:00pm and 3:30pm, the Department interviewed 5 staff (S1-S5) regarding the allegation. Of those interviewed, 5 out of 5 denied the allegation stating they have enough staff to meet the needs of the residents and when there is a need everyone works together to help. On December 16, 2025, and December 17, 2025, the Department observed that there was adequate staff at time of the visits. On December 16, 2025, between 3:30pm and 4:30pm, the Department interviewed 4 Residents (R1-R4). Of those interviewed, 4 out of 4 stated that they are treated well and stated that there is adequate staffing to meet their needs. On December 17, 2025, the Department interviewed 1 additional resident (R5) who also stated that they are treated well and there is adequate staff to meet their needs. On December 17, 2025, the Department reviewed and evaluated the following documents: Staff schedule (dated: December 2025, May 2024), client roster (dated 12/16/25), During review of the documents the Department found that the facility maintains adequate staffing. Based on the information gathered, there is insufficient evidence to support the allegation mentioned above; Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Page 2 of 4 Allegation: Staff are not adhering to hygiene measures with resident's food The detail of the complaint alleges that due to the caregivers doing kitchen work, there is a concern for adherence to hygiene measures. On December 16, 2025, at 1:30pm, the Department interviewed Brooke Abrego-Huerta (A1) who denied the allegation stated that the facility makes sure every staff has Riverside County Food Handler’s certification which includes instruction of proper hygiene measures. On December 16, 2025, between 2:00pm and 3:30pm, the Department interviewed 5 staff (S1-S5) regarding the allegation. Of those interviewed, 5 out of 5 denied the allegation stating they have a current food handler’s certificate. Additionally, 5 out of 5 state that they use proper hand hygiene measures while working at the facility. On December 17, 2025, the Department reviewed and evaluated the following documents: Riverside County food handler’s certificates for staff with the following expiration dates: 12/3/27, 11/18/27, 11/26/27, 11/6/27) Based on the information gathered, there is insufficient evidence to support the allegation mentioned above; Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Page 3 of 4 Allegation: Facility does not have a menu The detail of complaint alleges that the facility does not have a menu On December 16, 2025, the Department requested and obtained a copy of facility menu (dated 12/14-12/20/2025). On December 17, 2025, the Department reviewed past menus. The department observed that the facility has always had menus available. Based on the information gathered, there is insufficient evidence to support the allegation mentioned above; Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. There were no deficiencies cited during today’s visit. Exit interview conducted with Administrator and copy of report provided. Page 4 of 4