complaint·April 12, 2025

(continued from 9099) LPA interviewed six (6) staff and four (4) of six (6) staff stated they were aware of the pest issue and those staff stated that the facility has addressed the pest issue since. LPA interviewed eight (8) residents and five (5) of eight (8) residents were able to corroborate the allegations. LPA took tour of common areas in building 100, 200, and 300 and rooms 251, 252, 253, 255, 270, 275, 278, 134, 119 and 381. During the tour of the rooms, LPA observed and took pictures of dead bed bugs or insects in the base boards in the closets of room 251 and room 275. LPA did not observed any living bedbugs, insects, mice or other pests in any other rooms or areas inspected by LPA The facility has ongoing contract with Orkin Pest control and LPA reviewed and obtained copies of service reports dated 10/28/2024 (treatment of bed bugs room 251), 11/01/2024 (treatment of bedbugs room 251),11/06/2024 (inspection of room 251 (treatment for mice upstairs building 200 and 300), 11/14/2024 (treatment for mice, rooms 251, 275 for bedbugs), 12/04/2024 (inspection for bed bugs, rooms 251, 272), 12/18/2024 (treatment for bedbugs, rooms 251, 252, 255) 01/17/2025 (treated room 251 for bed bugs-found no living ones), 1/29/2025 (Inspection only), 01/22/2025 (follow-up treatment for bed bugs, rooms 251,253, 255, 314,316, 381, 385, 387, 389, 388, 378, 339, 333, 328, 312, 310, 308), 01/24/2025 (inspection, removal of trapped mice and recommendations) 02/06/2024 (K9 inspection of rooms 251, 252, 253, 254. Live activity found in units 252, 253, 254), 02/28/2025 (first day of heat treatment for bed bugs and termites for rooms 251, 252, 253, 255, 254, 256 and the lower 6 units under those on second day of treatment), 03/26/2025 (invoice for termite heat). The treatment is ongoing and facility will be required to provide proof that the all the pest have been eradicated from the entire facility. There is sufficient evidence to support the allegation. Based on LPA’s observations, interviews conducted, and records reviewed, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations (Title 22, Division 12, Chapter 1), are being cited on the attached LIC 9099D. An exit interview was conducted, and a copy of this report was provided to Business Manager Barbara Guzman.