complaint·July 31, 2023

Licensing Program Analyst (LPA) Jesse Gardner arrived unannounced to initiate an investigation into the allegation listed above. LPA met with Kathleen Hyland, Manager and explained the purpose of the visit. LPA then toured the facility. It was alleged that the facility staff were not keeping the facility at a comfortable temperature for residents. LPA conducted interviews with staff, residents, and made observations. During the tour of the facility, LPA noted that the facility is comprised of 3 Villas. In Villa 1, the temperature was noted to be 71 degrees, In Villa 2, the temperature was 74 degrees and in Villa 3, the temperature was 65 degrees (as seen by a swamp cooler in the wall). Initial report indicated that the area of concern was found to be in Villa 3. Each room in Villa 3 was toured and on average, the temperature for the 3 rooms was 65 degrees. After interviews with staff, and residents, and noting the observations of the area, LPA found residents were comfortable in their rooms. Thus, LPA determined that the allegation was Unsubstantiated. A finding of UNSUBSTANTIATED means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted where a copy of this report was discussed with and provided to Manager Hyland.