complaint·July 9, 2025

Information obtained from interviews with additional staff stated that R1 does actively participate in activities and has not advised of any concerns or issues. However, an interview with R1 revealed they did not feel isolated or neglected by staff. R1 reported no complaints or issues about staff conduct. R1 does not remember stating that they felt like a prisoner at the facility. R1 further stated received a new cell phone, but was having difficulty utilizing it. R1 stated they could place calls independently, but also requested and received staff assistance when needed. Additional interviews with residents confirmed they did not feel isolated or neglected by staff. Residents also reported that staff provide a range of activities, including walking exercises, art sessions, and social engagements. All interviewed residents stated they had not been denied access to phone or mail services while residing at the facility. During an interview with an additional witness, information was advised that there are no concerns with R1 being neglected or isolated. It was stated that R1 actively participates in activities. It was confirmed that R1 received a new phone and there was difficulty working the phone. Additional Witness state there is no concerns with being able to contact R1. Although the facility did not maintain an activities log, a file review was conducted, and case notes indicated that R1 was participating in activities. Based on interviews, research, and record review, the allegation that staff are isolating resident in care is unfounded. A finding that the allegation is unfounded meaning that the allegation was false, could not have happened, and/or is without a reasonable basis. Therefore, this complaint is dismissed. An exit interview was conducted. A copy of this report was provided to Administrator Ursula Carlos.