complaint·February 28, 2024

R1 stated that there are no issues with staff assisting resident with personal care. R1 stated that all their needs are met at the facility such as assistance with medication, grooming, prepping food, laundry, cleaning, and specifically bathing. LPA interviewed the staff members at the facility, who indicted that there were no issues with assisting the residents with personal care. In regards to facility staff bathing residents, staff members indicated that do assist residents with bathing and they chart when residents refuse showers. LPA was able to verify and randomly pull dates from the time period of R1's residency at the facility to confirm this information. LPA reviewed the months of October, December of 2023 and January of 2024. The information obtained from additional interviews with residents corroborated the information. Based on LPA's observation, interview conducted, and record reviews, the preponderance of evidence shows that the allegations that facility staff are not assisting resident with personal care and bathing services are unfounded. The Department has found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. An exit interview was conducted and a copy of the report was provided to the Licensee, Angelica Oosting.