complaint·March 27, 2026

It was reported that Resident was charged fees pertaining to cleaning and repair services and hardware installation. LPA conducted a review of Resident #1’s monthly billing invoices, Admission Agreement dated 9/07/2023, Pre-appraisal documents, and the facility’s Program Statement/Plan of Operation. The review of documentation did not detail or inform resident’s or their responsible parties regarding refunds pertaining to partial placement or additional charges for damages, additional cleaning services, or reimbursement for additional staffing. The facility failed to notify Resident #1 or Responsible Party of any additional fees prior to the request for the refund. This is in violation of Title 22 regulations, which is a potential risk to residents in care. Based on interviews and documentation reviewed, the allegation that staff did not refund authorized representative the proper amount after resident moved out is substantiated. A substantiated finding means that the preponderance of evidence standard has been met; therefore, the above allegation is substantiated. The facility will be cited. An exit interview was conducted. A copy of the report, along with the LIC 9099-D and appeal rights were provided to **************.