complaint·May 21, 2025

It was alleged Staff does not allow resident to have visitors. LPA reviewed resident’s record, facility file and visitation log. The information obtained revealed the Resident 1 (R1) received visitation for the month of May 2024 and June 2024 but not from a confidential witness . Interviews were conducted and information received revealed the confidential witness refused to sign visitation log and brings food items for R1 who has a modified diet, which constituted a violation of the facility’s visiting policy. Further information received from interviews revealed confidential witness visited the facility about three (3) times between 06-07-24 to 07-07-24 during the R1’ s stay at the facility. During those visits, the confidential witness had altercations with staff members and law enforcement was called on 06-14-24 and the confidential witness was told to vacate the premises by law enforcement officers. LPA conducted interviews with residents and staff and information obtained corroborated that all residents are allowed to have visitors, and the visiting hours are posted on the front door. Based on the evidence, the allegations mentioned above are UNSUBSTANTIATED. A finding that the complaint is UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated at this time. An exit interview was conducted where this report, LIC9099 was discussed and provided to Administrator Ma Satchel Lecita