complaint·December 17, 2025

The licensee further stated that R1 refused follow-up visits and declined to provide any physician’s name, medical records, or information, insisting the licensee had no right to access such details. Interviews with 3 of 3 staff corroborated the licensee’s statements, reporting R1’s consistently refused to take prescribed medication and refused assistance with monitoring vitals to determine appropriate treatment for a restricted health condition, Interviews with staff revealed 3 of 3 emphasized that R1 would refuse medication because R1 thought the medication provided was incorrect. Furthermore, staff reported they complied with R1’s request to bring the medication bottles to R1 for review. However, R1 still continued to refuse. Interview with R1 revealed they admitted to refusing medication, stating they believed it was incorrect. R1 further noted that they would not take medication without observing the dispensing bottle and verifying the medication themselves. R1 also emphasized that they did not recognize the color or shape of the medication, which caused concern and led to refusal. During the interview, R1 reported being advised by a physician not to take any medication prior to medical treatment related to their restricted health condition. R1 declined to provide the physician’s name. An interview with Witness 1 (W1) was completed. W1 reported that R1 claimed facility staff were not providing the correct medication and did not recognize the medication being administered. W1 clarified that they did not personally observe the dispensing of medication and that their account was based solely on R1’s reports. A review of records revealed Medication Administration Records (MAR) were maintained. Medical record logs indicated that R1 consistently refused prescribed medication, with staff recording each refusal. Based on observation, record review, client, and staff interviews, the allegations staff are not providing medication as prescribed is Unsubstantiated. A finding that the complaint is UNSUBSTANTIATED means the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted where a copy of this report was provided to facility representative.