Complaint·November 13, 2023

the season. LPA observed the exterminator invoices and the facility was last serviced on 10/16/23., and monthly going back to June 2023. Additionally while LPA was in a resident bedroom, LPA observed a cockroach that had been stepped on/smashed on the ground. Based on observations and interviews the allegation of staff did not ensure resident's room was free of pests is SUBSTANTIATED. A finding that the complaint is substantiated means that the allegation is valid because the preponderance of the evidence standard has been met. An exit interview was conducted where a copy of this report, and appeal rights were reviewed and provided to Yusef Nofal. Per resident interviews there is no smoking allowed inside of the facility, only in the designated areas. Per Caregiver Yusef there are a lot of residents that do in fact smoke, but do so in the designated areas. Based on observations and interviews the allegation is UNSUBSTANTIATED. Allegation: Staff did not provide adequate meals to resident in care. It was alleged that the facility staff did not provide adequate meals to resident in care. On 11/13/23 LPA conducted a complaint visit during the visit, LPA conducted nine (9) resident interviews and four (4) of the nine (9) residents stated that the food that is served is cold, the portions are small, but allowed to have seconds and that there usually are a lot of flies flying around. LPA conducted a tour of the interior and exterior of the facility. LPA observed for the back doors to be propped open by the residents who were going in and out of the building to smoke. The front door is also propped open. The door would be closed and then opened back up again. LPA was present while lunch was served and the food was observed to be hot, as there was steam visibly observed coming from the food. LPA did observe for there to a fly, flying around in the dining room. Per Caregiver Yusef the Cook is not allowed to prepare meals hours in advance, The meals are prepared within a 1-2 hour window, and it depends on what is being served. LPA conducted a tour and observed at 9:45am for the meatloaf to be in the oven baking. Lunch is served 11:00am-12:00pm. Based on observation and interviews the allegation is UNSUBSTANTIATED. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation(s) occurred. An exit interview was conducted where a copy of this report, was reviewed and provided to Yusef Nofal.