complaint·October 14, 2024

During the LPA’s tour of the facility, LPA reviewed the records and interviewed the staffs. Information revealed that the resident’s admission agreement contains refund policy under section 7.2 and 7.3, and the facility was following the specified refund policy. Based on information obtained from interview, record reviews and observations, the allegation has been deemed as “Unfounded”. An allegation deemed unfounded means “The allegation is false, could not have happened and/or is without a reasonable basis.” Therefore, the outcome of the allegation is regarded as “Unfounded”. An exit interview was conducted, and a copy of this report was discussed and given to Samuel M de Guzman III, regional operations spcialist. During the LPA’s tour of the facility, LPA reviewed the records and interviewed the staffs. Information revealed that the resident’s responsible party was advised in person by the business office director about the facility’s refund policy and procedures at the end of July 2024. Based on information obtained from interview, record reviews and observations, the allegation has been deemed as “Unfounded”. An allegation deemed unfounded means “The allegation is false, could not have happened and/or is without a reasonable basis.” Therefore, the outcome of the allegation is regarded as “Unfounded”. An exit interview was conducted, and a copy of this report was discussed and given to Samuel M de Guzman III, regional operations specialist.