Complaint·October 23, 2024

Five (5) residents were also interviewed and reported they have not observed mice or bugs in their bedrooms or anywhere else in the facility. Two (2) staff were also interviewed and reported they have not observed mice, mice droppings, or bugs in any of the resident rooms or common areas throughout the facility. Two (2) staff interviewed added they have not received reports of pest activity/sightings and are not aware of any residents observing mice, bugs, or pests in their bedrooms. This agency has investigated the complaint alleging "Facility staff are not properly addressing pest infestation in facility". We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. An exit interview was conducted, and a copy of this report was provided to Administrator Bowie along with Confidential Names list (LIC 811).