Complaint·July 14, 2025

It was further alleged staff called local law enforcement regarding R1’s eviction. Staff deny calling the police on R1 for an eviction. A review of charting notes for R1, revealed that local law enforcement was contacted and it involved R1, however, that call was done on 08/05/2024. This occurred after the date this complaint was received. This complaint was received on 08/02/2024. Furthermore, the reason for the call to local law enforcement on 08/05/2024, according to the charting note, was for something other than an eviction. LPA attempted to interview R1, however R1 no longer resides at the facility. Attempts to contact R1 via telephone were unsuccessful. Based on insufficient evidence to corroborate or refute the allegation, the allegation of staff illegally evicted a resident is unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation(s) occurred. An exit interview was conducted, and a copy of this report was reviewed and provided to Crystal Rulas-Maldonado, Business Office Manager. Regarding the allegation of staff withheld resident's personal belongings. It was alleged that facility staff withheld R1’s personal belongings and valuables: TV, laptop, dresser, 2 night stands, linens, hygiene products, and all personal clothing. A records review of R1s Personal Property and Valuables List dated 04/04/2021, was reviewed which revealed it was not completed as there was a line through the form, the form did not include any updates of items purchased throughout the duration of R1’s placement at the facility. A review of the facility’s Acknowledgement of Discharge form dated 11/11/2024, revealed R1 vacated the facility on 11/11/2024. On that date R1’s responsible person removed all personal belongings. The form was signed by R1’s responsible person. There is no documentation of the specific items picked up. LPA conducted an interview with a resident witness (RW). RW reported the laptop was given to them directly from R1 a few months before R1 discharged from the facility. RW also reported on the day R1’s responsible person was collecting R1’s belongings in November of 2024, RW was given R1’s TV, 2 night stands and decorative pillows. RW stated they were close with R1 and it was already agreed upon that R1 would give those items to RW. LPA attempted to interview R1, however R1 no longer resides at the facility. Attempts to contact R1 via telephone were unsuccessful. It was alleged R1 was informed by previous Executive Director Morgan Williams that their bed was infested and that it would be replaced with a new one. During the investigation, the facility did not have a record available for LPA to review, proving that a new bed was purchased for R1. LPA attempted to interview R1, however R1 no longer resides at the facility. Attempts to contact R1 via telephone were unsuccessful. Based on observations and interviews the allegations are unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. An exit interview was conducted and a copy of this report was reviewed and provided to Crystal Rulas-Maldonado, Business Office Manager.