Complaint·July 14, 2025

The LPA conducted a random sampling of interviews with other residents. These residents occupied the same floor as well as other areas of the facility. These interviews revealed that 4 of 4 residents reported they never were without electricity. Based on interviews and records review, the allegation of staff did not ensure resident had electricity is unsubstantiated. A finding of unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur. An exit interview was conducted where a copy of this report was reviewed and provided to Molly Bowie Executive Director. The LPA reviewed the document titled “Commercial Services Agreement” dated 07/18/2023. The agreement was for the exterminator company to come out two times a month. The Service Report dated 07/13/2024 indicated bed bug activity was found in room 265 and the room was treated. R1 resided in room 265. An Odd Job form was reviewed dated 08/23/2024 which indicated treatment to room 265 and no bed bug activity was found. Another Odd Job form dated 08/26/2024 indicated multiple rooms were inspected, including room 265, and no live activity was found. The exterminator company made a recommendation to remove all infested furniture from all the rooms. Per an invoice dated 10/01/24, the facility disposed of the items on 09/14/24, and 09/28/24. The LPA was unsuccessful in interviewing R1. The LPA was unable to determine how long the bed bugs had been in the room prior to the treatment on 07/13/2024. Staff disturbing resident’s sleep. It was alleged construction in the facility was being done at all hours of the night, disturbing the sleep for the residents. The facility was undergoing construction which included painting, replacing carpet and tile flooring, hanging art and replacing furniture. The ED was interviewed and reported the time frame for the construction was June of 2024 through February 2025. She reported that during that time frame, there were two overnight projects that were approved to be completed. She further reported the approved projects did not restrict resident movement nor did it consist of loud noises. Bowie could not recall receiving any noise complaints from residents. Bowie further stated that the only noisy/loud part was when the tiles in the dining room were replaced and that project was only completed during the day from 9am-2pm. R1 was unable to be interviewed. Other resident interviews were conducted where 4 of 4 reported they did not have their sleep disturbed nor did they hear complaints from any other residents regarding the construction. Staff isolating residents. It was alleged that staff told residents to stay in their rooms to benefit the facility, because the facility was short staffed. The ED denies residents were asked to isolate. She also denied being short staffed. She stated there are 3 shifts. The AM shift consists of 2 med techs and 4 caregivers, the PM shift consists of 2 med techs and 2-3 caregivers and the NOC shift consists of 1 med tech with 1-2 caregivers. R1 was not available to interview. Other resident interviews were conducted where 4 of 4 reported they were not told to isolate or stay in their rooms. Therefore the allegations are unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. An exit interview was conducted where a copy of this report was reviewed and provided to Molly Bowie Executive Director.